The purpose of this policy is to clearly communicate how we handle personal information to provide services and to comply with legal obligations. This privacy policy gives a better and more complete understanding of the type of personal information that I.T Blend holds about you and the way I.T Blend handles that information.

Under the UK General Data Protection Regulation 2021 (GDPR), the Data Protection Act 2018 and related laws, we have a legal duty to protect the personal information we collect from you.  This could include your name, email address, postal address or telephone number, or information collected online and used to identify you.

How we use your Information

This privacy policy tells you what to expect when I.T Blend collects personal information. It applies to information we collect about:
 

• Visitors to our website.

• Visitors who submit a general enquiry via our contact us page or who correspond with us phone, email or otherwise.

• Job applicants and our current and former employees.

• Those who send a written complaint or enquiry to our Data Protection Officer.

• Those who participate in a survey posted on our website.

Visitors to our Website

I.T Blend collects data on visitors to its website including usage and behaviour patterns via a third-party service. This is to review the number of visits to each part of the website and how the user accessed the website only. Information collected, which may contain Personal Information, includes:
 

• Date and time of visit.

• Pages accessed.

• Browser or mobile platform used to access the website.

• Source used to find and access the website (i.e. Google Search Engine).

• Location of the visitor (town level only).

• Search queries from external and internal search engines.

• Page interaction information including aggregated contact form completions.

• Technical information, including browser type and version, operating system and platform.
   

When you use our website, we do not attempt to identify you as an individual user and we will not collect personal information about you unless you specifically provide this to us. We may collect your personal information if you choose to provide this to us via an online form or by email. Examples are where you:
 

• Submit a general enquiry via our contact us form.

• Make an enquiry via a telephone number displayed on the website.

• Send a written complaint or enquiry to our Data Protection Officer.

Use and Disclosure
 
If we receive your email address because you sent us an email message, the email will be used or disclosed for the purpose for which you have provided it only and we will not add your email address to an emailing list or disclose this to anyone else without your consent.

Personal information submitted via our website or telephone calls may be shared with consultants working for I.T Blend who provide the services for which you may be enquiring about under strict confidentiality agreements.

I.T Blend may also share anonymised information with analytics and search engine providers in order to assist us in improving and optimising our site.

We will not disclose your personal information to other any third-parties in the UK unless we have a legal basis for it, and we have the appropriate measures and safeguard in place to ensure its protection.

We will not send your personal information to any third-parties outside of the European Economic Area unless we have got a legal basis for it, and the recipient country benefits from a “adequacy decision” from the European Commission.

For the remaining non-EEA countries, information may only be if there is a legal basis for it, and with a contractual arrangement in place with the third party as prescribed by the European Commission.

Data Quality

If we collect your personal information from our website, we will process it in a way that is adequate, relevant and limited to what is necessary in relation to the purposes for why it is processed. We will maintain and update your information as necessary to keep it accurate or when you advise us that your personal information has changed. We will keep your information in a form which permits your identification for no longer than is necessary.

Data Security

I.T Blend is committed to protecting the security of your personal information within its control. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect the privacy of information. Although the transmission of information via the internet is not completely secure, we will use our best endeavours to protect your information from loss, misuse or alteration when it is within our control.

If you choose to complete our online forms or make enquiries via telephone numbers displayed our Website, we will ensure that your contact details are stored on password protected databases. All information is encrypted between your computer and the I.T Blend web server using Secure Sockets Layer (SSL) ensuring that communications are secure.

Staff members associated with website maintenance only may access to our websites administration system. When they do, they are subject to confidentiality obligations. The access to the websites and the websites service are also password protected.

Access and Correction of Personal Information

I.T Blend is committed to facilitate the exercise of rights as data subjects. You can find out if we hold any of your personal information by making a ‘Subject Access Request’ (“SAR”). If any information is held about you, we will:
 

• Give you a description of your personal information it holds about you.

• The purposes for which it is being held.

• The recipients or classes of recipients to whom it is or may be disclosed.

• Let you have a copy of your personal information.

• Inform you as your right as a data subject, including the right to contact the ICO.
   

To make a SAR to I.T Blend for any personal information we may hold about you, or to make a complaint about privacy issues, you may address your request to our Data Protection Officer at the address provided below:

Data Protection Officer
I.T Blend Ltd
Diamond House
Vaux Road
Wellingborough
Northants
NN8 4TG

Alternatively you can also email us at DataProtectionofficer@itblend.co.uk

If we do hold your personal information and you believe it is incorrect you may submit a request to I.T Blend to correct any alleged mistakes through the contact details above.

Requests are free of charge and will be processed within one month of receipt but this might be extended to two months in case of a complex request or if the identity of the requestor cannot be verified.

Telephone Calls

In the interests of training and continually improving our services, enquiry calls to I.T Blend may be monitored or recorded. Enquiry calls recorded will be held for a period of 90 days by our third-party call supplier. Enquiry calls will also be tracked for analytical purposes to monitor the marketing source of the call such as Search Engine, Pay Per Click Advertising or Print Advertisements.

Email Enquiries

Any email sent to us, including any attachments, may be monitored and blocked if the email you send to us is potentially a threat to our Website and/or information systems or is deemed illegal in our reasonable opinion.

Marketing Information

We will only send you marketing information where you have agreed to opt in to receive it. We will only use your preferred communication channels to contact you and you will be given the option to select this when opting in. You can stop us from contacting you for marketing purposes by clicking on the ‘unsubscribe’ link embedded within the email that has been sent to you. Doing so will remove your personal data from our contacts list automatically.

Job Applicants

When individuals apply to work at I.T Blend, we will only use the information they supply to us to process their applications and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference, we will not do so without informing applicants beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be held for 18 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Market Research

We also like to improve our services by asking for your views. We may contact you for market research but it will be your choice if you wish to take part in this.

Social Media

Private messages will be stored for a period of 12 months but will not be shared with any other organisations.
Any personal information shared and/or collected on social media pages is not collected by I.T Blend but by the social media platform. Any personal information shared and/or collected on I.T Blend’s social media pages shall be subject to the privacy notices and other policies of the relevant social media platform

Changes to this Privacy Policy

We keep our privacy policy under regular review. Any changes we may make to our privacy policy in the future will be posted on this page. I.T Blend reserves the right to make changes to its Privacy Policy at any time.

Further Information

General information about data protection may be found at the Information Commissioner’s website: https://ico.org.uk/

If you feel you need to, you also have the right to make a complaint to us or the Information Commissioner’s Office at any time. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.